Online booking

Take reservations on your own turf, not a marketplace.

A branded booking page per venue — party size to confirmed in under a minute, no account needed.
An embeddable widget for your website and Instagram bio, styled to your brand.
Manage, change or cancel from a signed link — no passwords.
Every booking gets a short confirmation code diners can read to your host — staff find it instantly in quick search.
Automatic email and SMS confirmations and 24h / 2h reminders — with a calendar invite attached, and diners can confirm by texting back "C". Staff edits re-send the updated details the same way.
A fully booked night never dead-ends: diners get one-tap nearby dates that still have room.
Ticketed experiences — prix-fixe menus, wine dinners, holiday seatings — prepaid per cover through your own Stripe, capacity-capped per day.
Hosts book from a color-coded month calendar — orange booked, green available, gray closed — with a mini version right inside the booking sheet and one-tap month or year jumps.
Pin a booking to a specific table (and lock it so it never moves); slot holds stop two hosts from promising the same time; overbooking a full slot is deliberate — with an optional manager passcode.
Bookings drag between tables on the day timeline to resolve conflicts — overlapping assignments glow red until a host sorts them.
Bilingual booking page — English and French, with a per-venue default.
Own your booking URL: rename your group or venue whenever you like, and every printed QR code and link already in a guest's inbox redirects to the new address instead of breaking.
Or claim a short address — tablestack.ca/your-restaurant/book — that drops the group name entirely and becomes the address everything publishes.

Guest communications & marketing

Every message has a switch, and every send has consent behind it.

Booking emails in your own voice: a banner image, welcome line, info blocks (parking, dress code, policies) and a closing note on every confirmation, change notice, reminder and cancellation — previewed in-app before a guest ever sees it.
One switchboard for every automated guest email — confirmations, waitlist messages, reminders and post-visit feedback requests — each with its own per-venue toggle. Reminders and feedback asks are off until you turn them on.
Win-back and birthday emails, off by default and consent-first: only guests who opted in, one send per guest across your whole group, and a one-tap unsubscribe in every message.
Promo codes on your booking page — create, pause and retire codes per venue, and see which bookings came in on which code.
Express consent captured at booking (unticked boxes, proof logged) so your marketing list is CASL-ready from day one.

Live floor & service

The floor everyone shares, updating in real time.

A visual floor designer: drag, rotate and align with smart guides, snap-to-grid, multi-select, copy & paste and full undo/redo.
Walls, bar counters, plants and labels make the plan look like your room — or upload a floor-plan photo and let AI place the tables for you (Pro).
Tables show live seated timers with projected free times ("42m · ~8:15"), upcoming-reservation pins and covers ranges; drag a booking from the rail straight onto its table to seat it.
Tap a free table to seat a walk-in: a party-size stepper, quick capture or guest-book lookup (with dining companions), multi-table combos when the party outgrows the table — or hold the table 15 minutes while they finish a drink.
Tap any seated guest for their full card right on the floor — allergies leading, contact, preferences, notes and visit history — without leaving service.
An SVG floor plan that syncs to every device within a second over websockets — never a manual refresh.
Shift-specific floors, timed table blocks ("back at 7:30"), a section server view and one-click PNG export for briefings.
Course tracking through your own venue-configurable sequence, with overdue glows and per-seat allergy cards.
A kitchen display for the pass: every live party in its course column with allergies front and centre — advance a course with one tap and the floor updates instantly.
Heat view shades every table by turn progress (fresh green to overdue red), so a manager reads the room's cover flow at a glance.
Quick search from any screen — press ⌘K or tap the magnifier to find a guest, tonight's booking or a confirmation code, without leaving the floor.

Guest CRM

One guest book across every venue in the group.

Preferences, structured allergies (safety-critical, never freetext), tags, VIP flags and full visit history.
Duplicate detection on every guest create, with an explicit merge tool — never a silent merge.
GDPR export and right-to-erasure that anonymizes visits while preserving your analytics.
A regular's allergy and preferences follow them from one location to the next.
Private post-visit feedback lands on the guest profile — never a public review site.
Smart lists: save any filter of the guest book — lapsed regulars, big spenders, birthdays this month — and it re-runs itself every time you open it.
Automatic tags that show their work: first-timer, regular, big spender, frequent canceller, no-show prone — each one carries the reason it was applied, and any rule can be paused.
VIP arrival alerts: the moment a VIP or a watched guest is seated, the team is told which table they are on — with their briefing attached.
A review inbox that matches public reviews to the actual visit and guest, so praise and complaints land on the right profile (Google reviews sync in when connected).
Real spend and lifetime value per guest when your POS is connected (Pro).

Availability & waitlist

Booking rules that match how your room actually runs.

Service periods per weekday, turn-time bands by party size, pacing caps and buffers — plus special-day hours for holidays that override the weekly schedule.
Turn-time learning: settings shows the median actual turn per party size from your last 90 days of service, applied with one tap — advisory, never silent.
Per-slot flow controls: cap covers or parties for any window, and reserve slots as online-only or in-house-only to protect walk-in and phone capacity.
Rank your best tables to book first, flag walk-in-only tables the engine never gives away, and let soft assignments reflow automatically when the floor shifts — locked assignments never move.
Combinable tables for large parties, computed by a pure, heavily-tested availability engine.
A waitlist with waits predicted from live turn data: guests get an honest quoted range by text when they join, and an automatic table-ready message when it's time.
Guests add themselves from a QR code at the door — name, party size, phone, done — and hosts see every quote live in the floor rail.
Fully booked tonight? Diners join the waitlist straight from the booking page.

Team, roles & reporting

Run a group without losing the thread.

Venue-scoped roles — owner, manager, host, server, busser — with email invitations and per-venue changes.
Add servers and bussers with no login at all: a name and a role, ready to assign to sections and visits. Turn login on later without losing their history.
Hand out working credentials on the spot: owners create an account and get a one-time password to read out, with no email sent and a forced reset on first sign-in.
One login can work for two restaurant groups — accepting an invitation adds the group to an existing account instead of forcing a second password.
Archive a location when it closes: it leaves the switcher, the directory and your bill, while every booking, floor plan and report figure is kept.
A weekly report email per venue, to everyone who can read reports: last week against the one before — covers, walk-ins, no-shows, cancellations, spend and guest ratings.
An activity log and audit trail across the organization.
A reporting dashboard: covers, no-show and cancellation rates, walk-in vs online, average turn time, with period-over-period deltas.
Service pacing analytics: time per course, turn time vs your targets and seatings by hour.
Demand forecasting on Pro: predicted covers for the next 7 days per venue, with staffing hints.
A printable pre-service briefing: tonight's VIPs, allergies, occasions and big parties on one sheet.
Guest cohort & retention analytics, and CSV export of any reporting range.

API, webhooks & POS

A first-class API — the staff app and integrations build on it.

Adapters for Square, Toast, Lightspeed, Squirrel and Oracle MICROS Simphony: seating opens the ticket, closed checks mark visits paid with real totals, and fired courses advance the meal.
Every action in the UI is reachable via the versioned REST API with Sanctum tokens.
HMAC-signed outbound webhooks and a per-venue POS webhook to drive course and payment status.
POS connectors behind one contract — Square today, more on the same interface.
OpenAPI docs generated from the code.
Ask Claude about your own data: connect the MCP server and question your venue health, reservations, availability and activity log in plain language — read-only, guest details masked, every call logged (Pro).

No-show protection

Empty tables shouldn't be free.

Deposits for large parties on your own Stripe account — auto-refunded when guests cancel far enough ahead, per your window (Pro).
Or card-on-file holds: nothing charged unless the party never shows (Pro).
Reminders diners answer by texting back "C" to confirm.
AI no-show risk badges flag the bookings worth a phone call (Pro).

AI, optional per venue

Advisory only — it never mutates state on its own.

Pre-service guest briefings: "3rd visit, anniversary last time, prefers the window, shellfish allergy."
No-show risk badges from a transparent heuristic, refined by the model when available.
Smart seating suggestions from engine-approved candidates, and natural-language guest search.
Per-organization daily token budgets and per-feature kill switches.

One platform for the book, the floor and your guests