Last updated: July 8, 2026
TableStack is a reservation and floor-management platform for restaurants. It lets venues take bookings, manage tables and waitlists, and keep a guest book. These terms are an agreement between the restaurant organization that opens an account ("you") and TableStack ("we"). Diners who book through a venue's booking page are covered by section 7.
You are responsible for the people you invite to your account and the roles you give them. Keep credentials confidential; anything done under your staff accounts is attributed to your organization. You must provide accurate billing and contact information.
Plans are billed per venue, monthly, through Stripe. Adding a venue adjusts your subscription quantity immediately and is prorated by Stripe. You may cancel at any time; access continues until the end of the paid period. Fees are non-refundable except where the law says otherwise.
You own the guest records, reservations, and operational data you put into the service. You are the data controller for your guests; we process that data on your instructions to run the service. You are responsible for having a lawful basis to store guest details (including allergies and preferences) and for honouring guest requests — the service provides export and anonymization tools to help.
Don't use the service to send spam, to store data you have no right to hold, to probe or disrupt the platform, or to violate any law. Transactional email and SMS (confirmations, reminders, table-ready alerts) may only go to people who supplied their contact details for that booking. Marketing messages require the guest's explicit opt-in.
Optional AI features (guest briefings, no-show risk, table suggestions, natural-language search) are advisory only. They never act on their own, and their output can be wrong — a human always makes the final call. AI features only see data belonging to your organization.
If you book a table through a venue's booking page, your reservation contract is with the restaurant, not with us. We deliver the confirmation, reminder, and manage-booking links on the restaurant's behalf. See the Privacy Policy for how your details are handled.
We aim for high availability but the service is provided "as is" without a guaranteed uptime unless your plan includes one in writing. We may maintain, update, or modify the service; material changes that reduce functionality will be announced in advance where practical.
To the maximum extent permitted by law, our total liability for any claim is limited to the fees you paid in the twelve months before the claim. We are not liable for indirect damages, lost profits, or lost bookings.
You can close your account at any time; we can suspend or terminate accounts that break these terms. After closure we keep your data for 30 days for recovery, then delete or anonymize it as described in the Privacy Policy.
We may update these terms. If a change is material we will notify account owners by email at least 14 days before it takes effect. Continuing to use the service after that date means you accept the new terms.